The availability of the customer and technical support that a hosting company provides will tell you a lot about the services they offer as well. If you are allowed to use just email messages and tickets, you have most likely found some reseller not the website hosting supplier. If this is the case, you may have to wait for a few days in order to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the real web hosting company for additional assistance. When the supplier offers various ways of communication with short response time which are available at any time, they are most likely the top provider, not just a reseller. Therefore you'll benefit from prompt assistance and top quality support since they'll have direct access to the servers where your account is. Whatever the issue - sales or technical, it's always much better to be able to contact your web hosting company right away by using your preferred method of communication.

24/7 Customer Support in Hosting

The customer and technical support services for all of our hosting packages are twenty-four-seven, therefore you can forget all about waiting for several days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. In case you currently have an account, you are able to open a support ticket in addition to the other three options for contact. You are able to pick the most appropriate way to contact us based on where you are or the hardware you are using. We can easily help you for more or less any webhosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you get a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and general questions. Our representatives will help you find the most suitable package or supply you with details about our servers, in order to confirm whether the system requirements for your sites are met. If you're a current customer, you can also get in touch with us through e-mail or via our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We warrant that any time you employ any of these 2 ways of communication, you will get a response within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other companies, even big ones, you will be able to compare the reply time because it often takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we offer features 24/7 customer and tech support, therefore in case you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us at any moment, even weekends and holidays. For your benefit, we provide different methods of communication - telephone support with a couple of local numbers globally, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it is easier to track what's going on. The maximum warranted response time for all e-mail messages and tickets is sixty minutes, yet it hardly ever takes that long to get assistance. In case you obtain the Managed Services upgrade that we offer, our admins will also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we offer come with 24/7 support via different methods of communication and with a 1-hour max response time guarantee. If you want to learn more about the packages or you have various general or billing questions, you can call one of the local numbers we have around the globe or you can use our live chat service and consult with a live agent. For entirely technical problems which require some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, since these channels are more appropriate to track a certain matter. The answer time for them rarely exceeds half an hour, therefore you can forget about waiting for an entire day to get support. The support service is available for any server-related matters, including the pre-installed software. If you need assistance for third-party applications, you may consider adding the Managed Services upgrade that we offer with all of the plans.