Many people who begin using their very first web hosting account, or switch companies, normally have enquiries with regards to how specific tasks are carried out or run into problems when setting up different things such as e-mails, website settings, etc. For this reason, lots of companies have prepared documentation with the most common questions and issues so as to help their customers receive information swiftly and seamlessly. Consequently, the support team representatives can devote more time to actual issues that some customers may be encountering, because the solution for the smaller things will already be available on the World Wide Web and clients will be able to resolve them without having to get in touch with the help desk staff. Having exhaustive documentation is very important, especially for new clients without any experience, since the web hosting service entails heaps of features and lots of people can get confused about what to do. A good knowledge base can both help you execute the things that you wish and learn how the hosting service functions in general.

Extensive Online Documentation in Hosting

If you’ve ordered your first hosting account through our company or have migrated your website over to us, you’ll get familiar with our platform and our custom-created Hepsia hosting Control Panel in a jiffy as we have compiled an in-depth knowledge base where you can find all the info that you could ever need – both general info with regard to the service as a whole and more concrete info about the different features that you can use and the obstacles that you might bump into. The articles themselves are located in 2 places. The full article list can be accessed via the Control Panel’s Help section. You can read relevant articles about the different features in each Control Panel section too. You can become aware of how to do basically everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles feature in-depth guides, so you won’t ever get bewildered due to an unclear text. Surely, in case you confront a more specific problem and you don’t find anything about it in our knowledge base, you can touch base with our client service staff representatives 24x7.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an elaborate knowledge base for all our present and potential customers, so if you purchase a semi-dedicated server package from our company, you will be able to find any info that you require at any time. We have tons of informational help articles, which will help you understand better what is happening in your account – "What is PHP?" and "What are file access permissions?" are just two instances. Our elaborate tutorials will help you accomplish anything you like – extract files from an archive, import a MySQL database, redirect a domain name, and so on. Also, we also have troubleshooting guidelines, which will enable you to find out what precipitates a particular problem and the feasible solutions for it. In case you aren’t able to send e-mails or your domain name returns a 500 Internal Server Error message, for example, you can browse our knowledge base and recover the problem very quickly. You can access the articles through each Control Panel section, as well as through the all-encompassing Help section.