In case you’ve purchased a web hosting package and you’ve got certain queries in regard to a specific feature/function, or if you have bumped into some complication and you need assistance, you should be able to touch base with the respective tech support staff. All web hosts use a ticketing system regardless of whether they provide other means of contacting them apart from it or not, since the best way to handle an issue most often is to submit a ticket. This form of communication makes the replies exchanged by both sides easy to track and enables the client support engineers to escalate the situation in the event that, for example, an administrator has to step in. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you need to have no less than 2 separate accounts to touch base with the help desk support staff and to actually manage the hosting space. Constantly switching from one account to another can sometimes be a bore, not to mention the fact that it requires a long period of time for most web hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Hosting

With a hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while browsing your files or tweaking different account settings. The ticketing system is being monitored 24/7/365 by our client service staff and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get assistance. In contrast to some hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and request info in relation to any billing or technical problem. Besides, you can see a number of help articles, which will help you tackle the most commonly confronted issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated servers, which suggests that you won’t need some other support platform to get in touch with our technical support team – you can do this on the spot if you experience a problem. Opening a new ticket requires a couple of clicks and finding an older one is just as simple. Using our intelligent search box, you can swiftly find any ticket that you’ve already submitted. You can submit a ticket at any point in time since our customer support staff members are at your disposal 365 days a year and reply in no more than 60 minutes, even though it rarely takes this much to obtain an answer. With Hepsia, you’ll have everything in a single place and you can just forget about using 2 or more platforms to troubleshoot a simple issue.