If you ever face a problem with your website and are unable to resolve it yourself, ask the web hosting company’s customer support staff to help you bring the site back online. A timely resolution would be the best-case scenario, but a lot of hosting companies answer within twenty four hours and even more, especially if you are doing business with a hosting reseller. Even if your problem can be sorted out swiftly, your website may not work properly or may not be accessible whatsoever for a prolonged time period, so you may lose prospective clients because it is very unlikely that anybody will enthusiastically go back to a website that’s faulty. Thus, you ought to make sure not only that you can touch base with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If an app update doesn’t go as planned or if you erase something mistakenly, for example, the site must be restored swiftly so as to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Hosting

Our guaranteed max reaction time for any trouble ticket that you post or any e-mail that you send is just sixty minutes, even if you contact us on weekends and public holidays. Irrespective of the nature of your query or problem, we will lend you a helping hand right away and will give you the needed info to fix any problem with your sites. The actual reply time commonly doesn’t exceed fifteen-twenty minutes, which means that you can forget about waiting for hours on end to get a problem sorted out or even worse than that – waiting a whole day only to obtain an answer that more info is necessary while nothing’s solved. We will offer you assistance in no time as we are aware of just how invaluable time can be in the dynamic digital realm. The one-hour reply guarantee is valid for any billing or technical query that you may have relating to our hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support team reps are available at all times and they will reply to any ticket that you send from the hosting Control Panel within maximum one hour. The ticket response time is guaranteed regardless of whether you have a general query connected with your semi-dedicated server or you face some predicament and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we will be there to assist you, as we are available 24x7x365 to cope with any general, billing or technical issue. In case you contact us about anything that’s within our capacity, we’ll resolve it before we reply to you, which goes to say that you will not have to wait for hours or even days while the problem persists. If there’s something that you have to do on your end, we’ll supply you with the required information – what possible solutions to try, what steps to take, etc.