Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • Every single support request you submit to us will be attended to within maximum 1 hour. If for any reason whatsoever your trouble ticket or email calls for additional assistance from a sysadmin, we will without delay forward it and leave a note to notify you that your issue is being examined. If you make use of the Managed Servers package, all of the server administration services included there will be executed at a time of your liking.

  • Top quality support service

  • A Top–Quality Technical Support Service

  • We’ll be at your disposal 24–7 to answer any enquiries that you may have regarding our Web Hosting Control Panel and any of the applications that we have pre–installed for you on the server. If you also require help with server admin tasks, take a glance at our Managed Servers package, which includes data backup hard disk drive storage space, Operating System updates every week, server monitoring and restarting procedures, as well as installation and troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan is fitted out with our cost–free Web Hosting Control Panel, which offers a fully detailed knowledgebase and a set of instructional video tutorials. Whenever you need assistance while working with the Web Hosting Control Panel, just click on the Videos or Help buttons in the top right corner.