Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Guarantee

  • Our crew of techs will try their best to answer to your assistance demands in less than 1 hour. If, however, the issue you have stumbled upon needs aid from the Admin =Team,= we’ll forward the ticket to the administrator on duty and will write a reply to tell you.

  • Top quality support service

  • Professional Customer Support Service

  • Our tech help team will be working for you round–the–clock to to reply to all help demand tickets that you submit. We offer customer assistance for the software packages that are installed in advance on your server. These include our custom produced Web Hosting Control Panel, the selected Operating System and the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • A detailed and regularly updated collection of articles is integrated into our in–house built Web Hosting Control Panel. It provides quick tips on how to conduct all the primary site maintenance duties. The Help zone provides comprehensive how–to articles and reviews and step–by–step video lessons. You can access the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.